Returns

Returning goods to Love Hair Extensions

In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund. For an exchange, or for a credit note that is valid for 6 months, you have 28 days from day of receipt to return goods. Refunds will be credited to your original method of payment. Delivery costs are not refunded.

Please note that in the interests of hygiene, all hair extensions, wigs, ponytails and accessories cannot be returned, unless they have remained in their original wrapping or are faulty.

In all cases, the items returned must be in their original condition, which includes all un-tampered packaging. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes as un-saleable items cannot be refunded or exchanged.

We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:

Love Hair Extensions Returns Dept.

2 Manhattan Business Park

Westgate

London

W5 1UP

We also accept cancelled orders under the Distance Selling Regulations.

To speak to our Customer Services please call +44(0)208 998 9840 between 9.30am and 6.30pm (GMT/BST) Monday to Friday or e-mail customerservices@lovehairextensions.com